Comments on: HP Diagnostics CSO Number

By: John

John — Sun, 08 Jul 2018 15:49:40 +0000

How is this for oddity.
Have two HP Elite SFF units in our charity scheme. The 4000 has been in use for a while and memory stick died, so thought “OK swap system disks over” easy NOOOO
Swapped system disk from HP Elite 4000 to 8000.
Had to swap back and do the sysprep /OOBE etc
Swapping from 8000 to 4000 post sysprep works a treat.
But 4000 to 8000 post sysprep starts up, allows me to login BUT NO mouse either PS/2 or USB (have tested USB slots front/rear – working).
So finally created the USB Diags key and booted.
Thanks for the 1234 tip loaded to “select category…” but as do not have mouse nothing runs, even using the TAB and Arrow keys grrrr
Any advice welcome 🙂
Pssst: Never had these problems on VMS 🙂

By: denny

denny — Fri, 02 Mar 2018 00:01:47 +0000

i have an HP netbook, tablet with keyboard, and ive erased the ssd, and in the bios i continue to try to change it to boot from a usb drive, or dvd drive, whatever, and it WONT BOOT!! EVER! it continually has a little black triangle on a thing called something like automatic boot manager, and i cant get it to change to usb boot. i must install win10 on this now erased hard drive but cant! anyone got any ideas how to get this netbook to boot from a thumb drive or usb attached dvd with a boot-able version dvd of win10??

By: Jim Slater

Jim Slater — Sun, 09 Oct 2016 12:17:37 +0000

It downloaded perfect for me with Internet Explorer (IE) after severa failed attempts on Chrome?

By: Edward

Edward — Wed, 14 Sep 2016 19:33:50 +0000

Sorry to dig up this old thread. I have a question and a comment.

I downloaded the 3-in-1 HP tool and installed on a USB stick (takes ages for the 2,615 files to copy over but gets there eventually).

Question:
I need to flash an HP desktop with the latest BIOS. What are the quick steps on this please? I have the updated bios (in the form of an exe file) and need to do via the 3-in-1 tool as I can’t get to the c: OS.

Comment:
I also had many failed downloads of the 3-in-1 utility via browsers so I went via FTP. Simply use a ftp tool (e.g. filezilla) and navigate to http://ftp.hp.com. The 3-in-1 tool (as most other stuff) can be found under pub.softpaq. The 3-in-1 tool I downloaded was sp76597.exe. Worth also picking up the related html and cva files found in the ftp folder as it gives some useful information.

Hope this helps? Appreciate any help on flashing the bios in a HP desktop,

cheers
Edward

By: Just SomeGuy

Just SomeGuy — Fri, 10 Jun 2016 19:11:41 +0000

Thank you for this info sir! It worked like a champion! But there is a *small* snag…

If you try to use the same CSO on a second HP laptop (with the same DIAG USB key), it says “identical CSO” and then errors out. It was really strange… so I tried “2345” and that worked. I guess I will just go right up the number line whenever I need to use it!

It is strange to me that HP doesn’t want the diagnostics tool available to everyone, as if allowing the consumer to use the diagnostics might break something.

Dell doesn’t seem to have any issue with it!